Policies and Pricing

Drop Off:

Dropping off your pet at camp can be hard and I realize that. In my experience, short goodbyes are less stressful and you can take additional comfort knowing you’ll be receiving an update on how your pet is settling in. 

One favor I do ask is that you watch your speed as you approach my home. Being a good neighbor is crucial and neighborhood children (and my own children) play in the neighborhood often. Please abide by the posted speed limits even if you’re in a hurry.

Communication and Updates:

It means a lot to be able to provide meaningful peace of mind about how a pet is doing while you are away. I send regular updates via text to the phone number listed in the account for the owner. My goal is to ensure you receive periodic updates (with photos) so you know how things are going. If I have any concerns, I communicate those immediately as well. If you are out of the country or cell service, I will reach out about emergencies only to your listed emergency contact but you may just get a flood of the day-to-day updates when you have service again. There is no expectation to respond to each update but often it’s fun to get to know owners as I’m in such regular contact. If my updates annoy you, let me know and I can send less.

Medical Care:

While I focus on safety, medical events can happen at any time. I will first try to reach your vet and would prefer your vet provides the care. I will partner with local veterinarians that can provide medical services should your pet experience a medical condition that would require veterinary care or supervision. Due to the difficulty obtaining vet care I will try your vet first but seek care wherever I can locate it if your vet is unavailable. If an emergency or illness occurs, I will attempt to contact you and/or your emergency contact immediately. I will use my best discretion in securing appropriate care for your pet. You agree to pay for all costs associated with necessary veterinary care and I are not held responsible when deferring to the advice of a veterinarian. 

Safety:

Rosedale Pet Resort takes great care to ensure safety. My property is perimeter fenced with six-foot chain-link fencing. It was a hefty investment to ensure security. By boarding, you should feel satisfied that the height of the fence and described safety measures are ample and agree not to hold Rosedale Pet responsible should your pet escape. If you feel that your dog is at risk for escaping a six-foot fence, please alert me so I can develop a safety plan and talk about whether I’m the best option. My first concern is your pet’s safety. Ultimately while I will do everything to keep dogs secure, I am not responsible for a pet’s escape.

Dog Playtime:

Although Rosedale Pet does not have a completely open play concept, I do keep the dogs engaged and lower their stress by offering them a chance to “free roam” with me as much as possible during the day. By boarding with me, you acknowledge that there is always a risk when choosing to put your dog out with other dogs and agree not to hold Rosedale Pet Resort responsible for any injuries resulting from playtime. I love seeing dogs getting to be dogs and roaming outdoors on natural terrain comes with some risks and owners should understand that accidents can happen even with supervision. I am not responsible for illness or injury that could occur.

Barking:

Excessive barking can be a sign of stress and if your dog(s) barks excessively while with me, unfortunately I will not be able to allow your dog to return for boarding in the future. 

Boarding Check-in / Check-out:

I try to keep things simple. I do not charge extra for daycare on the day of departure and just asked that they are picked up by the last checkout time for the evening. While not my intent, if a pet is still with me at the last check out time and we haven’t pre-arranged, I will keep your pet for an additional overnight.

Just like a resort, all charges incurred must be paid in full at time of checkout. By boarding with me you agree that in the event that charges are not paid in full at time of pick up that the pet will not be released to the owner until such time that payment is made in full.

Photography:

You should be comfortable with your pet being photographed during their stay with me. Please know that I am the exclusive owner of the images for my social media and marketing. 

Cancellation Policy

It is my desire at this time to operate without a strict cancellation policy as plans can change quite suddenly. My focus is customer service and safety and I do not want to put owners in a situation of frustration with cancellation fees or surcharges if avoidable. As a courtesy, I would be grateful if you did cancel as soon as you know you won't need your reservation so I can open it to another guest as I typically have a waiting list.

Refusal and Removal of a Pet:

While extremely uncommon, I may at my discretion, refuse to provide boarding to a pet coming into care. If I initially take in a pet that I determine later is not suitable to be boarded with me, I may thereafter refuse reservations. If I determine a pet that I’ve taken in shows signs of illness or poses a safety risk, I can request for the immediate pickup of the pet.

Disputes/Arbitration:

Any controversy or claim arising out of, or relating to this contract; or breach thereof, or as a result of any claim or controversy involving alleged negligence by any party of this contract, shall be settled by arbitration in accordance with the rules of the American Arbitration Association and judgment upon the award rendered by an arbitrator may be entered in any court having jurisdiction thereof. The arbitrator shall, as a part of his/her award, determine and award to the prevailing party part of the costs of such arbitration and reasonable attorney’s fees of the prevailing party.

This contract contains the entire agreement between the parties. All terms and conditions are binding upon your reservation.